Common questions
How do I cancel my subscription?
Subscriptions are managed by Apple (iOS) or Google (Android), not inside Woofy. To cancel:
- iPhone / iPad — Open Settings → [your name] → Subscriptions → Woofy → Cancel Subscription. Access continues until the end of the current billing period.
- Android — Open the Play Store app → Menu → Subscriptions → Woofy → Cancel.
You can also open Settings → Manage Subscription inside Woofy, which will take you to the right place on your device.
Can I get a refund?
All refunds are handled directly by Apple or Google — Woofy does not have access to charge your card or issue refunds.
- Apple refund — reportaproblem.apple.com, sign in and select the Woofy purchase.
- Google refund — Google Play help centre.
How does the free trial work?
Both the monthly and annual plan include a 14-day free trial for new subscribers. You can cancel any time during the trial and you will not be charged. If you don't cancel, your plan auto-renews at the end of the trial at the price shown in the app.
I subscribed on another device — how do I restore it?
Open Woofy, go to the paywall, and tap Restore Purchases. Your subscription will be re-linked within a few seconds. Make sure you're signed in with the same Apple ID or Google account used for the original purchase.
How do I delete my account?
Inside Woofy go to Settings → Account → Delete Account. This permanently removes your profile, your dog's profile, your messages and all media you've uploaded. The action cannot be undone. If you have an active subscription, deleting your account does not cancel the subscription — cancel it separately through Apple or Google first, otherwise it will keep renewing.
I'm having trouble signing in
Woofy uses phone-number sign-in with a one-time code. If the code doesn't arrive:
- Make sure your phone number is entered with the correct country code.
- Check your signal and try again.
- Try again after a few minutes — sometimes the SMS gateway is slow.
- If it still doesn't work, email us at team@hellowoofy.com with your phone number so we can investigate.
I want to report a user or something I've seen
On any user profile or post, tap the ⋯ menu and choose Report. Our team reviews every report. You can also email us at team@hellowoofy.com with details.
I think there's a bug
Email us at team@hellowoofy.com with:
- The device you're using (iPhone 15, Pixel 8, etc.)
- What you were trying to do
- What you saw instead
- A screenshot if you can
We prioritise reports that come with reproduction steps.
Legal & privacy
Our Privacy Policy explains what data we collect and how we use it. Our Terms of Service cover the rules of using Woofy.
Still stuck?
Email team@hellowoofy.com. We read every message.